Responsible Gaming
Gaming Should Be Entertainment
At 1Win, we believe that online gaming should be enjoyed as a form of entertainment only. Gaming is never a reliable way to earn money or solve financial problems. Please play responsibly and only with money you can afford to lose. If you find yourself struggling with your gaming habits, help is available.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction in India) to access and use 1Win's gaming services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not proceed.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing losses by gambling more to recover lost money
- Hiding or lying about your gaming activity and spending
- Gambling with money needed for essentials (food, rent, bills, medicines)
- Neglecting family, friends, work, or education due to gaming
- Feeling anxious, irritable, or restless when not gaming
- Increasing the amount wagered to achieve the same excitement
- Failed attempts to cut back or stop gaming
- Using gaming to escape problems or negative emotions
- Borrowing money or going into debt to fund gaming
- Considering illegal activities to finance gaming
If you recognize any of these signs in yourself, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
1Win provides tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose within a set timeframe
- Reality Checks: Receive reminders during gaming sessions about how long you have been playing and how much you have spent
- Session Time Limits: Set automatic logout times to prevent extended gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gaming
Contact our customer support team to activate these features on your account.
Support & Help Organizations
If you or someone you know is struggling with problem gambling, these organizations offer confidential support:
India-Specific Resources
- All India Gaming Federation (AIGF): Industry body promoting responsible gaming practices in India
- AASRA (Association for Social and Rehabilitation of Alcoholics): Offers counseling and support for addiction-related issues including problem gambling. Phone: +91-22-2754 6669
- iCall: Mental health support and counseling service. Phone: 9152987821 (toll-free in India)
International Resources
- National Council on Problem Gambling (USA): www.ncpgambling.org | National Helpline: 1-800-522-4700
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): www.gamstop.co.uk | National Helpline: 0808 175 8000
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
All services listed are confidential and available to help you at no cost.
Need Help?
If you believe you have a problem with gambling, please reach out for support today. There is no shame in asking for help. Problem gambling is a treatable condition, and professional support can make a real difference. Contact one of the organizations listed above, or speak with our customer support team about self-exclusion options.
Remember: Gambling should always be fun. If it stops being fun, it's time to seek help.